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FAQs

What personal information do you require?
To sign up to the new WMNow system, you are required to complete an online, secure registration form which will help us to target our information to you.

Will you share my details with other agencies?
During the registration process and in your 'administration' area you will have the opportunity to review and select additional licensed information providers who will, if authorised by you, be able to see your data and send you messages. Although all the information providers listed may not be actively using the system at this time, you will be notified as they come on board. You can remove any information provider at any time.  Your data can never be sold to outside agencies, it is stored within the highly secure, encrypted, Neighbourhood Alert system and managed under strict data processing framework.

Will you send me spam?
No, the only communication we will have with you will be via the WMNow email and occasional consultation via email.

Can I cancel my subscription?
You can opt out of the entire system or update your settings to configure the types of messages that you want to receive and remove the ones you don't want. Emails from the WMNow system have a link at the bottom to 'change settings'; simply click on this link to review your settings and update them.

Why do you ask for my telephone and mobile number?
The WMNow system allows us to send messages via telephone and text services, however, we will only be communicating regularly with you via email, so it is important you include an email address. On very rare occasions, when we need to get information out to you in an emergency, we may use the telephone and text services. If you don't include an email address, you will not receive any messages from us. Also if your email becomes unavailable for whatever reason, we need your mobile number so we can contact you to let you know that we are having problems delivering your email alerts.

How will I know emails are from West Mids Police?
All WMNow messages are sent within the secure Neighbourhood Alert system, they come from alert@neighbourhoodalert.co.uk and are clearly branded as being from West Midlands Police.  All WMNow emails can be replied to and rated, if you click either of these options, you should find that the web address is www.neighbourhoodalert.co.uk (the system provider's address).

Can I reply to the email?
Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within the a message will send your reply to the person that sent the message and your local policing team.

Do you read the emails?
Yes, all emails are read and appropriately actioned. Please be aware that sometimes we will not reply if it is simply information you want to pass to us for our attention. Even if you do not hear from us directly then please be assured that everything you send us is reviewed.  These messages are sent out to request information regarding specific issues or to advise or update you, unless we have specifically requested information regarding an incident, please do not use this system to report crime.  If a crime is in progress or you have information relating to an incident, please report it by calling 999 or 101.

Do others see my email address?
No, other subscribers will not see any of your details.

Can I forward or print out WMNow messages and share it with friends, or is it confidential?
Unless specifically marked as such, these messages are not confidential and we welcome you to share messages and to introduce others to the scheme.  You can advise friends, family, neighbours and colleagues to sign up to WMNow themselves by clicking here or you can add people to your own, secure forwarding lists within the system.  

It is not recommended that you forward the WMNow emails directly to other people (using the conventional "forward" button) as this is not secure and if they reply or un-subscribe using your email buttons it will cause confusion.  The WMNow system provides a way for you to store and manage your own list(s) of people that you want to regularly forward important and relevant messages to.  The "Share" facility is accessed directly from all WMNow emails and by logging in to the system, you can read more about the share system here.  It is fully supported by the system providers who can be contacted on support@neighbourhoodalert.co.uk

Can I change my contact details if I move house or internet provider?
Yes, use the "Login" link at the bottom of the WMNow email, or visit your account details on the WMNow website.

Does WMNow cost me anything?
No, WMNow subscription is free, no other charges or fees will be incurred by West Midlands Police or the system provider.  If you reply to a text message or dial in to the voice message system then you may be charged at your standard network rate for the text message or phone calls.

Is this to replace Neighbourhood Watch?
No, this will not be replacing any Neighbourhood Watch schemes. We hope it will complement existing schemes and initiatives. WMNow is linked to the national Neighbourhood Watch 'Our Watch' system and will improve the way in which Police and Watch schemes are able to communicate with and support each other.

Can I report crime by email?
No, this scheme is not intended to receive information about crimes, you can report crimes by calling 101. In an emergency always dial 999.

Can I use WMNow in an emergency?
No, in an emergency you should always dial 999. An emergency is when there is a risk of serious injury, there is risk of serious damage to property, you suspect a crime is in progress or there is a serious incident which needs immediate police attendance. For non-urgent matters call 101.

Does this replace telephone calls?
No, if you need to speak to West Midlands Police, please contact us on 101 or, In an emergency always dial 999

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